Auto Service Professional

JUN 2018

Magazine for the auto service professional

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20 A S P J u n e 2 018 B a t t e r i e s within the vehicle and difficult to get at, so we see a lot of opportunities for shops to address these more challenging replacements. ASP: How can dealerships prepare for new technologies? Are there any challenges to ser- vicing? Munsell, ACDelco: When it comes to battery service, education and training are the keys to customer satisfaction. For example, AGM bat- teries are increasingly popular but they are not the answer for all applications. Replacing an AGM battery with a flooded lead acid battery in a vehicle with start-stop technology could lead to battery failure in just four to six months. at's because the regulated voltage control in vehicles with stop-start is calibrated to the lower charg- ing requirements of AGM batteries. Along the same lines, using an AGM battery in a vehicle that has regulated voltage control calibrated for a flooded lead acid battery will lead to overcharging. In addition, an AGM battery that's exposed to exces- sive underhood heat could become over- charged. ACDelco offers a wide range of in- structor-led classes, seminars and online classes including battery inspection and maintenance, charging and start- ing systems, testing and diagnosing, product training, and electrical pow- er management. For a complete list of classes, visit the ACDelco website. Horn, Interstate Batteries: ere are definitely challenges to servicing new vehicles, some newer vehicles have more than 100 ECUs (engine control units) and can require more time for a simple battery install. Also, some manufacturers put batteries in hard to find plac- es, such as under a seat or in the trunk. at can tie up a bay longer, and may surprise customers who expect a battery install to take 20 minutes or less. We provide guides on hard-to-install bat- teries on our website for our dealers, and we can help make sure you have the right assortment of batteries in your shop for your area so you have the right battery on hand. Searl, Johnson Controls: Number one is to be sure you have an updated battery tester. e oth- er piece is having the proper chargers for AGM batteries. Do not use a charger that's 40 years old; modern chargers accommodate AGM batteries without any issues. ey're not expensive and they have been built to address the needs of AGM batteries. When a reset is required, have the right device to reset the battery management system. With the right tools, servicing these technologies is easily done by the shop technician. ASP: Please give ASP readers a peek at OE battery technology that's further out. Munsell, ACDelco: General Motors envisions a world with zero crashes, zero emissions and zero congestion, and we believe in an all-electric future that includes both battery electric and fuel cell electric vehicles. at's going to drive incredible innovations in battery technology be- cause we must deliver no-compromise solutions that meet our customers' needs. You can expect regular updates on our battery technology as we introduce new vehicles. Horn, Interstate Batteries: A hot area of development in the aermarket is smart parts. As a subset of AGM technology, shops can expect to see batteries with imbedded sensors so that consumers can monitor battery life in the palm of their hand. Searl, Johnson Controls: e ca- pabilities of start-stop vehicle tech- nology are going to be expanded and further drive the need for next- generation AGM battery technology. We're working closely with the OEs as a part of those product develop- ments. How people are using their vehicles and the environment they're operating in are becoming drastically more challenging. More capable bat- tery technology is needed, and we see AGM as the leading technology as we go to the future. Vehicle technologies will include advanced start-stop, microhybrids and hybrid vehicle tech- nology. Advanced start-stop vehicles paired with 12 volt lithium ion and microhybrid paired with 48 volt lithium ion systems are actively being considered by OEs today. We expect to see ser- vicing of these vehicle technologies to begin in seven or eight years in the aermarket. Johnson Controls works closely with OEs to help ensure that these technologies can be serviced by inde- pendent shops. ■ Johnson Controls and Midtronics Inc. partnered to develop a battery and electrical system tester. Features include on-tool access to installation instructions. PHOTO COURTESY OF JOHNSON CONTROLS

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