Auto Service Professional

FEB 2018

Magazine for the auto service professional

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Page 44 of 61

43 | ASP February 2018 Circle 115 on Reader Service Card PERFORMANCE SENSORS R D A Y E V E N I N G P O S T Single SKU combines 314.9, 315 & 433 MHz Over 96% coverage Aluminum clamp-in & rubber snap-in stem options OE quality from the trusted OE market leader Lighten Up Your TPMS Inventory! Check out our NEW website:! I n n o v a t i o n D r i v e n S i n c e 1 8 4 4 Tire Valves l Tire Gauges Technical Tips from Standard Motor Products Inc. (SMP) Today's motorists don't trust what they don't understand, which is why there's such a great opportunity for service technicians to help with TPMS. Common questions that need answers include, "What sensors should I use — OE or universal?", "When should I clone a sensor and why?", "When should I perform a 're-learn' on a vehicle?", "What is the best scan tool to use?", and maybe the most critical question, "When should I talk to my customer about TPMS?" If you want to position your business as an expert in this service category, you should be prepared to talk TPMS. Here are a few expert tips: 1. First perform an inspection When a customer visits your repair facil- ity for a tire replacement, tire rotation, or TPMS-related concern, your first action before performing any work should be to obtain their information and conduct a quick system check. is extra effort up front will help you explain potential damages later and, most importantly, ensure that your customer is pleased with their service experience. Here's what to do: To start, perform a bulb check by turning the ignition key from OFF to RUN. All of the warning lamps on the dash should illuminate and go off in approximately 5 seconds. If not, there's an error. 2. Know the difference between a solid and flashing light If during your bulb check the warning lamps don't illuminate and go off in 5 seconds, here's what it means: Error #1: Low Tire Pressure Telltale (Solid Light) If the light remains illuminated, the TPMS system is indicating that one or more tires has an inflation error. Some vehicles (if the previous service provider performed a relearn) provide an additional message indicating the position of the fault. For low tires, check the placard on the vehicle to find the recommended pressure, fill up the tire accordingly, make sure the warning light goes out, and repair the cause of the leak.

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