Magazine for the auto service professional
Issue link: http://asp.epubxp.com/i/780462
38 | ASP February 2017 Business The Best service Best Auto Service & Tire Center earns hardcore customer loyalty N estled in the iconic Pocono moun- tain range of eastern Pennsylvania, Best Auto Service & Tire Center stands out as a bastion of outstanding service and unwavering customer loyalty. Owners Lisa and Tom Sforia opened the shop doors in 2007 and have earned the trust of vehicle owners throughout the region. Previously a senior master technician for Subaru, Tom is also certified as an ASE Master Tech. His employees are also ASE cer- tified, and receive ongoing training updates via three training modules each month from ACDelco, with additional training four times per year through a local community college program. "We're very big on training," notes Tom. "We're also affiliated with the Automo- tive Training Institute (ATI). We view the need for constant training updates as an absolute necessity in order to provide our cus- tomers with superior service and to remain competitive." e shop features a total of 4,000 square feet, housing eight bays. e facility is sectioned with the main bay area featuring a 12-foot ceiling and the heavy-duty truck department with a 17-foot ceiling. Included in a total of eight lifts, the shop was recently outfitted with a 16,000-lb. lift, enabling Best to service heavy-duty trucks, a market segment that Tom had long wanted to add with an eye to the growth of the business. General repair or brand specialization? Tom notes that the shop services all makes and models, but tends to specialize in Best Auto Service & Tire Center Tannersville, Pennsylvania Owners: Lisa and Tom Sforia Business founded: 2007 Number of bays: 8 Number of certified technicians: 3 Shop size: 4,000 square feet Number of vehicles serviced per month: 300-325 Labor rate: $90.25/hr. Average job ticket price: $150-$390 Amount spent on tools and equip- ment annually: $5,000 – $8,000 Makes serviced: All foreign and do- mestic, but specializes in Subaru Tom and Lisa Sforia, owners of Best Auto Service & Tire Center in Pennsylvania.